Tenants

THE GOOD LANDLORD CHARTER

Making Renting Better

The Good Landlord Charter is making renting better for tenants in Greater Manchester. Landlords are registering as Supporters to improve the management of their housing. Meeting all 21 criteria lets landlords become full Charter Members and Good Landlords.

Membership with the Charter strengthens tenant protections and improves the overall quality of the renting experience for both landlords and tenants.

The Good Landlord Charter is working to raise renting standards across Greater Manchester by supporting landlords to aim for higher standards than the minimum they are required to meet by law.

The Charter is open to all residential landlords, raising expectations of renting across Greater Manchester. This will help tenants find landlords committed to a better renting experience.

If you think one of our landlord Supporters does not meet legal minimum requirements, please let us know. We can explore in more detail and provide support where appropriate.

SUPPORT

Champions of the Charter

Property agents can become Champions of the Charter to support landlords in meeting the Charter’s standards.

You may come across an agent that is a Champion of the Charter when looking for a new rental property. This title means they support the Charter's goals and are helping their landlords to join the Charter.

Being a Champion of the Charter does not mean that the agent has been assessed against the Charter’s Membership criteria. You can read more about the role of Champions of the Charter here.

Champions of the Charter

Advice and Support

Local support

Bolton

Bolton Council housing options.

Visit Bolton.gov.uk

Bury

Bury Council housing advice.

Visit the Bury.gov.uk

Manchester

Manchester City Council housing help and advice.

Visit Manchester.gov.uk

Oldham

Oldham Council housing advice and support

Visit Oldham.gov.uk

Rochdale

Rochdale boroughwide homelessness advice.

Visit RBH.gov.uk

Salford

Salford Council housing advice and support.

Visit Salford.gov.uk

Stockport

Stockport Homes homelessness advice.

Visit StockportHomes.org

Tameside

Tameside Council housing advice.

Visit Tameside.gov.uk

Trafford

Trafford Council - Homelessness Advice.

Visit Trafford.gov.uk

Wigan

Wigan Council housing advice

Visit Wigan.gov.uk

Advice and Support

General support

Civil Legal Advice

You might be able to get free and confidential advice from Civil Legal Advice (CLA) as part of legal aid if you’re in England or Wales.

Visit GOV.UK

Find a Solicitor

Run by the Law Society, Find a Solicitor is a free service for anyone looking for information about organisations or people providing legal services in England and Wales.

Visit the Law Society

Shelter

Shelter offers one-to-one advice and support services, and personalised help with housing issues and homelessness.

Visit Shelter

Citizens Advice

Your local Citizens Advice can provide general free, confidential and independent advice and information. Citizens Advice also help in making claims for Universal Credit.

Visit Citizens Advice

Universal Credit

Apply for Universal Credit to help with your living costs. You may be able to get it if you’re on a low income, out of work or you cannot work.

Visit Universal Credit

Entitled to

Entitled To is an independent organisation that offers online benefit calculators.

Visit Entitled To

StepChange Debt Charity

Step Change offers free debt advice, and a range of solutions, tools and resources for people across the UK who are worried about money.

Visit StepChange

The Bond Board

The Bond Board offers residents in Bolton, Oldham, Rochdale and Wigan a Tenant Advocacy Service. They provide specialist housing advice and support to tenants and landlords in the private rented sector.

The Bond Board

Advice and Support

Student support

Manchester Metropolitan University

The Union is an independent charity that supports every student at Manchester Met with housing and other services.

Visit The Union

Royal Northern College
of Music

RNCM offers a Health and Wellbeing Hub dedicated to helping students resolve issues, feel safe, be resilient and flourish.

Visit the RNCM Hub

Salford University

Salford Students' Union Advice Centre provides free, impartial, confidential and independent advice, supporting housing for students in Greater Manchester and beyond.

Visit Salford SU

University of Greater Manchester

The University of Greater Manchester offers Student Advisors to support students with housing issues.

Visit UoGM Student Advice

University of Manchester

The University of Manchester's Students' Union offers advice for students on a range of issues including housing.

Visit UoM SU

Advice and Support

My Housing Issue Gateway

My Housing Issue Gateway is a free website helping private and social housing tenants resolve their housing problems. The Gateway provides signposting, tailored information, and personalised action plans.

Helping people find an appropriate forum for complaints encourages early resolution, access to redress, and knowledge of tenants' rights and options. This platform was built to help tenants navigate the complex solutions & schemes in place for rental issues.

Visit My Housing Issue Gateway

SEARCHING

Searching for a Good Landlord Charter Supporter?

More than 100 landlords have registered as Supporters for the Good Landlord Charter. Together that covers 234,000 homes, 50% of all rented households in Greater Manchester.

Find a Supporter