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Accessibility Statement

Greater Manchester Good Landlord Charter Accessibility Statement

At the Greater Manchester Good Landlord Charter, we are dedicated to ensuring our services are accessible to all our customers.

We understand that some individuals may require extra support, and we take our responsibility seriously to implement reasonable adjustments so that everyone can access our services without barriers. Our commitment includes:

  • Ensuring all customers can use our services without facing disadvantage.

  • Minimising risks to individual welfare and treating everyone equitably.

  • Maintaining a culture of fairness and delivering high-quality customer service through clear and effective communication tailored to individual needs.

We have established procedures to identify, assess, and implement, when appropriate, a variety of adjustments for customers who may require them. This approach is especially vital as each individual’s circumstances are unique, enabling us to address their specific needs.

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How We Assist Our Customers

 

Our Team

We provide induction and ongoing training to all staff to help them identify and assist vulnerable customers.

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Effective Communication

 

We adapt our communication methods to meet diverse needs. For example:

  • Customers with disabilities may require tailored communication methods.

  • Language barriers, especially when combined with factors like age or social isolation, may necessitate adjustments.

We offer plain, easy-to-read materials in various formats, such as:

  • Large print.

  • Option to translate our website into a different language.

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Navigating Our Processes

 

Ways to Get in Touch

  • Most services can be accessed via our website.

  • Documents can be sent to you via email or post upon request.

  • Our trained staff can assist you over the phone.

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Support During Processes

 

We can provide assistance by:

  • Liaising with a representative, such as a care worker or family member, with your consent.

  • Adopting your preferred method of communication if emails or calls aren’t suitable.

  • Offering extensions for submitting documents or completing steps in the complaint process, where feasible.

  • Keep accurate records of your needs and be compliant with GDPR.

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Document Formats

 

Our documents are available in PDF format, viewable with Adobe Acrobat Reader. Most devices already have this software, but it can be downloaded for free from Adobe's website if needed.​

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Additional Support

 

If you need support not mentioned here, please contact us. We will consider all requests for adjustments and implement reasonable ones wherever possible. However, we cannot guarantee every request can be accommodated.

For further assistance or to access our services, please reach out to us:

 

Email: info@gmgoodlandlord.org.uk

Phone: 0161 870 6833

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Setting Expectations

 

While we aim to accommodate all requests and provide exceptional service, there may be situations where certain requests cannot be fulfilled. In such cases, we will clearly explain our reasons.​

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Website Accessibility

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We continually enhance our website with new features and ensure its security.

It is important to make websites accessible to all users. Therefore, this site has been designed to meet the Web Content Accessibility Guidelines. These guidelines are intended to make web content accessible to people with disabilities.

The Greater Manchester Good Landlord Charter website has been developed to comply with a minimum of level A conformance of the Web Content Accessibility Guidelines but also satisfies many other checkpoints laid out in the Guidelines for levels AA and AAA.

You can change the size of text on this site by using your web browser settings. For example, in Chrome or Microsoft Edge, you can set this by going to the menu Zoom and adjusting the plus or minus.

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Contact Details


For any queries or to clarify any information, please contact us at:

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Greater Manchester Good Landlord Charter
GM Good Landlord Charter, 
SPACES Peter House, 
Oxford Street,
Manchester, 
M1 5AN.

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Email: info@gmgoodlandlord.org.uk


Phone: 0161 870 6833

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