Privacy Policy
Greater Manchester Good Landlord Charter Privacy Policy
1. Introduction
This Privacy Policy outlines how The Dispute Service Ltd ("we," "our," or "us") will collect, use, and protect personal data in the course of operating the Implementation Unit for the Good Landlord Charter ("the Charter"). The Charter is a voluntary scheme aimed at improving rental standards in the Greater Manchester region.
We are committed to ensuring that any personal data we handle is treated with the highest standards of security and confidentiality, in compliance with applicable data protection laws.
The scheme is operated by The Dispute Service Ltd under a contract with the Greater Manchester Combined Authority (GMCA). The parties are Joint Data Controllers.
2. Scope
This Privacy Policy applies to all personal data collected, processed, and stored by The Dispute Service as part of our role in implementing and managing the Good Landlord Charter. This includes data collected from landlords, tenants, contractors, and other stakeholders involved in the Charter.
3. Data Collection
3.1 Types of Data Collected We may collect the following types of personal data:
-
Landlord Information: Name, contact details, property addresses, location information/geocode and accreditation status.
-
Business Information: Any relevant financial information
-
Tenant Information: Name, contact details, tenancy agreements, location information/geocode and any complaints or feedback.
-
Contractor Information: Name, contact details, qualifications, and service records.
3.2 Methods of Collection We collect personal data through various methods, including but not limited to:
-
Online forms and applications
-
Direct correspondence via email, phone, or in-person meetings
-
Feedback and surveys
-
Publicly available sources, such as the EPC Register
4. Use of Data
4.1 Purpose of Data Collection The personal data collected will be used for the following purposes:
-
To assess and verify eligibility for participation in the Charter
-
To manage and operate the Implementation Unit, including communication with landlords, tenants, and stakeholders
-
To monitor and enforce compliance with the Charter’s criteria, to include recording where landlords achieve member status
-
To improve the quality and effectiveness of the Charter
-
To compile anonymized reports and statistics for analysis and public information to include the numbers, types and locations of landlords that have signed up to the charter
4.2 legal Basis for Processing
We process personal data based on the following legal grounds:
-
Consent: When individuals have provided their explicit consent for specific uses of their data.
-
Contractual Obligations: To fulfil contractual responsibilities with landlords, tenants, or contractors.
-
Legal Obligations: To comply with applicable laws and regulations.
-
Legitimate Interests: To pursue our legitimate interests in managing and improving the Charter, where these interests do not override the rights and freedoms of the data subjects.
5. Data Sharing
5.1 Third-Party Processors
We may share personal data with third-party service providers who assist us in operating the Implementation Unit. These providers are contractually obligated to process data in compliance with this Privacy Policy and applicable data protection laws.
In addition, we may share information to other parties such as local authorities where necessary and with your explicit consent.
5.2 legal Requirements
We may disclose personal data to comply with legal obligations, such as responding to lawful requests from public authorities, including to meet national security or law enforcement requirements.
6. Data Security
We are committed to protecting the security of personal data. We implement appropriate technical and organizational measures to safeguard personal data against unauthorized access, loss, or destruction. This includes data encryption, access controls, and regular security assessments.
7. Data Retention
We will retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once personal data is no longer needed, we will securely delete or anonymize it.
At the conclusion of our contract with the Greater Manchester Combined Authority, all data for active records will be transferred to GMCA.
8. Data Subject Rights
Individuals whose personal data we process have the following rights:
-
Access: The right to request access to their personal data.
-
Rectification: The right to request correction of inaccurate or incomplete data.
-
Erasure: The right to request the deletion of their personal data, under certain conditions.
-
Objection: The right to object to the processing of their personal data.
-
Portability: The right to request a copy of their personal data in a structured, commonly used, and machine-readable format.
To exercise these rights, individuals can contact us using the details provided below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with an updated revision date.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
The Dispute Service
The Maylands Building, 200 Maylands Avenue, Hemel Hempstead, HP2 7TG