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The Good Landlord Charter

The 21 Charter Criteria

Before a landlord can become a Supporter, they must meet all minimum legal regulations. The Charter's 21 criteria exceed the legal minimums. We promote responsible and ethical management of rental properties, strengthen tenant protections, and improve the overall renting experience. The 21 criteria are below:

The Good Landlord Charter provides 21 Membership criteria, grouped into 7 categories

Affordable

  • Clear and fair rent review or setting process

  • Giving a fair amount of time to tenants who struggle to pay their rent

  • Properties meet EPC C as a minimum, within achievable timescales

  • Not using mandatory rent arrears ground (social landlords only)

Inclusive

  • Make or facilitate reasonable adaptations to properties, where needed by the tenant, and where applicable join an adaptations register

  • Make a demonstrable commitment to accepting tenants from any background
     

Private & Secure

  • Tenants are able to make reasonable changes to their home

  • Access to a tenant’s home should be by agreement, except in an emergency



     

Responsive

  • Published, timely, target response times

  • Clear complaints policy, with an independent stage

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Supportive

  • 'Commitment to Refer' tenants at risk of homelessness to the council 

  • Transparent, easy to understand contracts

  • Adopting advertising / viewing standards

  • Providing / signposting tenants to useful information 

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Well Managed

  • Landlord must be able to demonstrate accreditation or training, or use an accredited managing agent

  • Clear start and end-of-tenancy process 

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Safe & Decent

  • Effective approach to property inspection

  • Fit and proper person check

  • Any work/repairs done by a qualified or competent person

  • Adopt standards on what should happen at the start of a tenancy

  • Space standards and amenities

BECOME A SUPPORTER NOW

If you are interested in becoming a Good Landlord Charter Supporter, please fill in the Application form. 

 

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